Are your products certified?

Yes, all of our products are certified to Australian Standards and have SAA approval.

Do you stock spare parts?

Yes. We always have in stock spare remote controls, power adapters, induction chargers and battery + LED units for all our products.

What is so great about LED lights?

Check out the 'Why LED Lights?' for greater detail

How do I order my products online?

Click on the products you wish to order, select the quantity then click on “add to cart”. You can add more of the same item by clicking on “add more” or if you wish to continue shopping click on “continue shopping”. When you have completed your order click on “go to checkout”. You will be taken to the Payment detail page where you select payment method (either Credit Card or Paypal) and where you can create an account with us by filling in your details.

How long will my GoGlow LED lighting product last once charged?

The amount of time your Glow product will last on rechargeable batteries will vary depending on the setting you select. On the Décor Series and Pool Collection charge time is approximately 4-5 hours and the items can run for 6-12 hours once fully charged. For the items in the Furniture Collection the charge time is around 6-8 hours, and once fully charged the items can run for approximately 12-14 hours.

Can I clean the GoGlow products?

Because GoGlow products are made from easy clean polyethylene material, you will be able to clean them with a damp cloth and mild detergent if necessary. Do not use abrasive materials.

What is the warranty?

All our products are backed by a 12 month warranty valid from the date of purchase for all parts defective in workmanship or materials. In order to obtain this warranty, proof of purchase must be presented. Should an instance occur where the product is deemed faulty or damaged from delivery, notify us within 2 days of receiving the product, return the product to us with the original packaging and we will arrange for a replacement to be sent to you asap.

What is included in the price?

Everything you need to operate your product is included. This includes the adapter, charging base (if required), remote control and User Manual.

How long will my order take to be processed/delivered?

Orders are usually dispatched on the day if orders are made by 11am. Delivery times can be expected to take 1-5 working days (depending on which part of the country you reside). Rural areas and WA may take longer.

How much is postage and handling?

Your order may be delivered either by Australia Post or by our courier service. We reserve the right to choose which carrier to use and this will depend on your delivery location and the size and weight of your order. If you require any specific delivery arrangements please let us know when you are ordering.

The checkout page will then calculate the shipping price for your order based on your location and the items in your shopping basket.